Home The Hotel Hotel Policy

Back to The Hotel

Hotel Policy

Check-in	3:00pm
Check-out	12:00pm
Minimum Age for Check-in	Guests must be 18 years of age in order to check-in to the hotel.
Rates Policy	All room rates are subject to 8% Sales & Service Tax (SST) or any prevailing taxes. A Tourism Tax of MYR 10 per room, per night for foreign passport holders will be collected upon check-in.
Child Policy	A maximum of two children under the age of 12 years old are allowed to share the room without additional charges using existing bedding. If extra beds for the children are required, we provide rollaway beds starting from an additional MYR 150 per room per night for selected room types only. Price is subject to 8% Sales and Services Tax or any prevailing taxes and subject to change without prior notice. COLLECTION Club Lounge is reserved for guests above the age of 12 years old only.
Rollaway Beds	Lifestyle Premier King/Double Double can accommodate a maximum of three people. A third person will be charged MYR 150 per room per night for a rollaway bed, or MYR 200 per room per night for a rollaway bed inclusive of breakfast, subject to availability. (Price is subject to 8% Sales and Services Tax or any prevailing taxes and subject to change without prior notice).
Baby Cot/Crib Hire	Complimentary for a maximum of one child under two years old upon request (subject to availability).
Breakfast Pricing	Buffet breakfast at Thyme is chargeable at MYR 85 per adult and MYR 42.50 per child (aged 6 to 11 years old). Prices are inclusive of 6% Sales and Services Tax (SST) or any prevailing taxes. Prices are subject to change without prior notice.
Airport Shuttle	The Hotel recommends using KLIA Express, GRAB, red and white taxi or blue taxi services. For your safety, please avoid illegal and unlicensed vehicles and touts.
Parking Fee	In-house hotel guests are entitled to a flat rate parking of MYR 2.20 per entry (inclusive of prevailing taxes), available for up to a maximum of one vehicle per room.
Payment Types	The Hotel accepts Visa, Master, American Express and JCB. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.
Accessibility	The Hotel has wheelchair access facilities at the public areas and lift access on every floor. Handicapped-friendly guestrooms are also available. Advance request is required.
Smoking Rooms	The Hotel has a no-smoking policy. However there are designated areas at the hotel entrance and some parts of the garden should guests wish to smoke. Shisha, e-cigarette, cigar and vape and any other form of smoking are also prohibited.
Cancellation Policy	Reservations must be cancelled two days (local time) prior to arrival date to avoid a penalty of one night stay, including taxes. Cancellation policies may vary by rate, please check individual rates for specific cancellation policy. A no-show fee of one night stay and taxes will apply.
Pet Policy	No pets allowed.

Hotels and Resorts
Serviced Suites
Wellness and Lifestyle

About Us

Contact Us

Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur, Malaysia

Telephone+6 03 2782 8388
Toll-Free1800 220 021
Emailenquiry.prckul.panpacific@parkroyalcollection.panpacific.com.panpacific

Send Enquiry

Sign Up for Our Newsletter

Be the first to know about our exclusive deals.

Newsletter Subscription

Contact Details

Pan Pacific Protects Your Privacy

Click "JOIN NOW" below to get emails with news and personalised offers from PPHG’s family of brands. You agree to the use of pixels (or similar) so we can see how you interact with emails and offer you personalised ads and content. You can change your mind at any time. To find out more, see our Data Protection Notice.

Give us a few moments while we process your request. Please do not close your browser window or navigate away from this page. Thank you.

Great, you are now a part of our mailing list!

Oops, our server is busy at the moment. Please try again later.

For Best Rate, Always Book Direct.

Find Out More

global hotel alliance

Hotel Policy Sitemap Data Protection Policy Data Protection Notice (GDPR) Terms of Use UGC Terms and Conditions

© 2024 PARKROYAL COLLECTION Hotels & Resorts. All rights reserved.