Pan Pacific Hotels Group has implemented various measures and elevated protocols as required by WHO and respective local government authorities. 

Collaborating with Diversey, a leader in healthcare and infection prevention, our hotels, resorts and serviced suites will follow recommended protocols in accordance with World Health Organisation (WHO) guidelines. The properties will use best-in-class cleaning and infection prevention solutions, such as Oxivir and Virex II 256, which are healthcare grade disinfectants that are certified and approved by US Environmental Protection Agency (EPA) to be effective against SARS-CoV-2 (COVID-19).  

Below are the key highlights of the “Clean Stay” standards in areas that include guest rooms, meeting rooms and dining outlets.

• Use of electrostatic spray wtih Oxivir disinfectant (Oxivir, an Accelerated Hydrogen Peroxide (AHP) based cleaner and disinfectant, is 100% biodegradable by breaking down into water and oxygen, thereby ensuring care for the environment as well)


• ULTRONIC UV lights to inspect all disinfected and sanitised guestrooms


• Contactless check in and check out where possible


• Contactless payment where possible


• Standard WHO protocols of safe distancing, thermal scanning, using safe entry codes for tracking, wearing of masks and using of hand sanitisers

For more details, please refer to our infographics. 

Note: Our Operating procedures may have to be reviewed where needed in order to be in line with local practices or comply with guidelines issued by local authorities.